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Terms of service

Last updated: 18 August 2026

1. About Us

These Terms of Service govern your use of the AWA Fitness website and any purchases made through aimworkachieve.com.

The AWA Fitness website and brand are operated by AWA FITNESS LIMITED, trading as AWA Fitness, a company registered in England and Wales under company number 14088642.

Our registered office is:

AWA FITNESS LIMITED
98 Costons Lane
Greenford
London
UB6 8RP
United Kingdom

Company number: 14088642
Registered in: England and Wales
Trading as: AWA Fitness
Email: info@awafitness.co.uk
Website: aimworkachieve.com

Throughout these Terms, “AWA Fitness”, “we”, “us” and “our” refer to AWA FITNESS LIMITED. “You” and “your” refer to the customer or user of our website.

By using our website or placing an order with us, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

2. Using Our Website

You may use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent, unlawful or malicious activity

  • Attempt to gain unauthorised access to our website, servers or systems

  • Introduce viruses, malware, malicious code or other harmful technology

  • Interfere with the security or proper operation of the website

  • Attempt to collect information about other users without permission

  • Copy, reproduce, distribute or commercially exploit our website content without permission

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our customers, website or business.

3. Products

We aim to ensure that all product descriptions, images, colours, sizes, materials, specifications and other information displayed on our website are as accurate as possible.

However, product colours and appearance may vary slightly depending on photography, lighting, your device or your screen settings.

All products are subject to availability.

We may update, withdraw or discontinue products at any time.

If we discover an error relating to the price, description or availability of a product after you place an order, we will contact you as soon as reasonably possible and provide you with the appropriate options.

4. Product Sizing

Size information and size guides are provided to help you choose the most appropriate fit.

Fit may vary depending on the product, fabric, design and individual body shape.

Where available, please review the relevant size guide before placing your order.

If you require assistance with sizing, contact us at info@awafitness.co.uk.

5. Prices

All prices displayed on our website are shown in the currency indicated on the website or at checkout.

Any applicable delivery charges will be shown before you complete your purchase.

We reserve the right to change product prices at any time.

Price changes will not affect orders that have already been accepted by us.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any payment made.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Your order will not be dispatched until the required payment has been successfully authorised.

We may use third-party payment providers to securely process payments.

We do not control the processing times, security procedures or terms of third-party payment providers.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

After placing your order, you will receive an order confirmation acknowledging that we have received your order.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • There is an obvious pricing or product-listing error

  • We reasonably suspect fraudulent or unauthorised activity

  • We cannot deliver to the address provided

  • We are unable to fulfil the order for another legitimate reason

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product or order.

8. Order Information

You are responsible for ensuring that the information supplied when placing your order is accurate and complete.

This includes your:

  • Name

  • Email address

  • Delivery address

  • Billing information

  • Contact details

Please contact us as soon as possible if you notice an error after placing your order.

We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

9. Shipping and Delivery

We offer UK delivery options as displayed at checkout.

Free UK Delivery

We offer free UK delivery on orders over £50.

Orders under £50 will be charged the applicable delivery rate shown at checkout.

Standard UK Delivery

Standard UK orders are typically delivered within 3–5 business days from the date of dispatch.

Next Day Delivery

Where available, Next Day Delivery may be selected at checkout.

Orders must be placed before 9:00 PM on a business day to qualify for Next Day Delivery where this service is available.

Orders placed after the cut-off time, on weekends or on public holidays will be processed on the next available business day.

Availability and any applicable charges will be shown at checkout.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Severe weather

  • Public holidays

  • Transport disruption

  • Product launches

  • Sales events

  • Unusually busy periods

Once your order has been dispatched, you will receive tracking information where available.

Please refer to our Shipping Policy for further information.

10. Delivery Delays

We will take reasonable steps to ensure that your order is delivered within the estimated timeframe.

However, delays can occasionally occur due to circumstances outside our reasonable control.

If you experience a significant delay, please contact us at info@awafitness.co.uk and we will assist where possible.

Nothing in this section affects any rights you may have under applicable consumer law.

11. Returns and Exchanges

We hope you love your AWA Fitness purchase.

If something is not quite right, eligible products may be returned or exchanged within 30 days of receiving your order.

Under our 30-day returns policy, products should be:

  • Unworn

  • Unwashed

  • In their original condition

  • Returned with all original tags attached

Items that do not meet these conditions may not qualify under our voluntary 30-day returns policy, subject always to your statutory rights.

To request a return or exchange, contact:

info@awafitness.co.uk

Please include your order number and details of the item or items you wish to return.

12. Return Shipping

Customers are generally responsible for the cost of returning unwanted items unless otherwise stated.

If an item is faulty, damaged or incorrect, please contact us before returning it.

Where appropriate, we will arrange or reimburse reasonable return costs for faulty, damaged or incorrect products.

We recommend using a tracked delivery service for returns and keeping your proof of postage until your return has been completed.

13. Refunds

Once your return has been received and inspected, we will notify you and process any approved refund to your original payment method.

We aim to process refunds promptly.

After a refund has been issued, please allow approximately 5–7 business days for the funds to appear in your account.

The time taken for funds to appear may vary depending on your bank, card issuer or payment provider.

Where statutory refund rules apply, refunds will be processed within the time required by applicable consumer law.

14. Exchanges

Where exchanges are available, they are subject to stock availability at the time your return is processed.

If your requested replacement product, colour or size is unavailable, we may offer an alternative or provide a refund where appropriate.

15. Your Right to Cancel

Our 30-day returns policy is in addition to your statutory consumer rights.

For most online purchases, UK consumers have a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you will generally have a further 14 days to return the goods.

Where applicable, refunds relating to statutory cancellation rights will be handled in accordance with UK consumer law.

Certain products may be exempt from cancellation rights where permitted by law.

Nothing in these Terms limits or removes your statutory rights.

16. Faulty, Damaged or Incorrect Products

You have legal rights in relation to products that are:

  • Faulty

  • Damaged

  • Not as described

  • Incorrectly supplied

  • Otherwise not compliant with applicable consumer protection requirements

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible at:

info@awafitness.co.uk

Please include:

  • Your order number

  • Details of the issue

  • Photographs where appropriate

Where appropriate, we will arrange a replacement, exchange or refund and cover reasonable return costs for the affected item.

Nothing in these Terms limits your statutory rights relating to faulty or misdescribed goods.

17. Promotions and Discount Codes

From time to time, AWA Fitness may offer sales, discounts, promotions or promotional codes.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash

  • Only one promotional code may be used per order

  • Promotions may have expiry dates

  • Minimum-spend requirements may apply

  • Certain products or collections may be excluded

  • Promotions may be available only to selected customers or regions

  • Promotional offers may be withdrawn or amended where reasonably necessary

Specific promotional conditions will be displayed alongside the relevant promotion where applicable.

18. Gift Cards

Where gift cards are available, they may be subject to additional terms displayed at the time of purchase.

Gift cards cannot normally be exchanged for cash unless required by law.

Gift cards should be treated like cash, and we may not be able to replace lost or stolen gift cards.

19. Intellectual Property

All content on the AWA Fitness website, including but not limited to:

  • The AWA Fitness name and branding

  • Logos

  • Product photography

  • Graphics

  • Website design

  • Product designs

  • Text

  • Videos

  • Artwork

  • Marketing materials

is owned by or licensed to AWA FITNESS LIMITED unless otherwise stated.

You may use our website for your personal, non-commercial use.

You must not reproduce, distribute, copy, modify, publish, sell or commercially exploit our intellectual property without prior written permission from AWA FITNESS LIMITED.

20. Reviews and Customer Content

If you submit a review, photograph, video, comment or other content to AWA Fitness, you confirm that you have the right to provide that content.

You must not submit content that is:

  • Unlawful

  • Abusive

  • Threatening

  • Defamatory

  • Misleading

  • Discriminatory

  • Obscene

  • Infringing of another person's rights

We reserve the right to remove content that we reasonably consider inappropriate or unlawful.

Where you separately give us permission to use customer photographs, videos, testimonials or other content for marketing purposes, we may use that material in accordance with the permission provided.

21. Privacy

We take the privacy of our customers seriously.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains how we collect, use, store and protect personal information.

22. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website performance and support marketing activities where permitted.

Please refer to our Cookie Policy and Cookie Settings for more information and to manage your preferences.

23. Third-Party Services

Our website may use or link to services provided by third parties, including:

  • Payment providers

  • Delivery companies

  • Analytics providers

  • Social media platforms

  • Marketing platforms

  • Technology providers

Third-party services may have their own terms, privacy policies and conditions.

We are not responsible for third-party websites or services that we do not control.

24. Website Availability

We aim to keep our website available and operating correctly.

However, we cannot guarantee that access will always be uninterrupted, secure or error-free.

We may temporarily restrict or suspend access for:

  • Maintenance

  • Security updates

  • Technical improvements

  • Website upgrades

  • Operational reasons

We will aim to minimise disruption where reasonably possible.

25. Prohibited Uses

You must not use our website:

  • For unlawful purposes

  • To encourage others to participate in unlawful activity

  • To infringe intellectual property rights

  • To harass, abuse, intimidate or discriminate against others

  • To submit false or misleading information

  • To transmit malicious software

  • To collect personal information about others without permission

  • To interfere with the security of our website

  • To attempt unauthorised access to our systems

We reserve the right to restrict access where these Terms are breached.

26. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence

  • Liability that cannot legally be excluded or restricted

  • Your statutory consumer rights

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits any rights you have under applicable consumer law.

27. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Courier or postal disruption

  • Severe weather

  • Flooding

  • Fire

  • Natural disasters

  • Strikes or industrial action

  • Transport disruption

  • Telecommunications failures

  • Internet outages

  • Government restrictions or action

  • Other events we could not reasonably prevent

Where such an event affects your order, we will take reasonable steps to minimise disruption and keep you informed where appropriate.

28. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

  • Changes to our products or services

  • Changes to our business practices

  • Changes to our website

  • Changes to applicable laws or regulations

The Terms applicable to your purchase will be those in effect when your order is placed.

The latest version will be available on our website.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

30. Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce it later.

31. Governing Law

These Terms and any contract between you and AWA FITNESS LIMITED are governed by applicable law in the United Kingdom.

Nothing in these Terms prevents a consumer from relying on mandatory consumer protections that apply where they live.

Consumers may bring legal proceedings in the courts applicable to the part of the United Kingdom in which they live, subject to applicable law.

32. Contact Us

If you have any questions about these Terms, your order or our products, please contact:

AWA FITNESS LIMITED
Trading as: AWA Fitness
Company number: 14088642
Registered office: 98 Costons Lane, Greenford, London, UB6 8RP, United Kingdom
Registered in: England and Wales
Email: info@awafitness.co.uk
Website: aimworkachieve.com

Nothing in these Terms affects your statutory rights as a consumer.